All public complaints channelled to the relevant agencies and departments during the Open Day programme must be settled in two weeks, said Melaka Chief Minister Datuk Seri Ab Rauf Yusof.

He said all complaints must be investigated and discussed at the relevant meetings before the complainant is given a written feedback on the matter raised.

The public have high hopes for the state government to resolve the various problems which they are facing and some of the issues have been unresoved for a long time," he told reporters when met at the Open Day programme at the Melaka International Trade Centre (MITC) today.

Ab Rauf said the issues or problems raised are categorised according to the local authorities and district offices to identify the people or areas with many problems.

He said that based on this approach, priority would be given to the affected areas and this would also be the key performance indicator for the departments to see how efficient they are in solving the problems of the people.

“I want to make Melaka a dynamic and progressive state, especially when it comes to solving people's problems and issues," he said.

In another matter, Ab Rauf said the state government has applied for funds from the federal government to upgrade the Melaka eTanah public portal server, which ought to be replaced as it is nearing the end of its life span.

"One of the main sources of revenue for the state government is property tax and premiums. We hope that the federal government can provide a new server because if the system 'crashes', it will affect our tax collection,” he said.

Source: BERNAMA News Agency