EAST GREENBUSH, N.Y., May 15, 2015 /PRNewswire/ — An updated version of Autotask Endpoint Management (AEM) is now available from Autotask. It includes several new features and improvements to further extend its unification with the Autotask IT Business Management platform.
Unification with Autotask IT Business Platform
This update of AEM brings important improvements to the Autotask synchronization process. Support tickets in the business management platform now have full bi-directional status, severity, assignment and notes synchronization. The Customer creation process has also been improved for service providers managing large numbers of clients.
Comprehensive integrations with endpoint security and backup solutions have also been added, and can be accessed by contacting firstname.lastname@example.org.
The new Network Management capabilities make it easier for IT service providers to detect and monitor critical network SNMP-capable devices at client sites. Customers can quickly get new pre-configured monitor components for their network devices for free by accessing the ComStore accessible in the AEM product.
Remote Control powered by Splashtop
The Award-winning Splashtop remote takeover service is now tightly integrated in the AEM platform. It can be deployed automatically and provides the fastest remote screen share experience possible. AEM remote control powered by Splashtop provides a sleek, modern interface designed to perform well even over low-bandwidth connections.
“Autotask Endpoint Management has given us visibility both internally and with our clients. It has helped us automate many processes to enhance efficiencies,” said John Gostling, Operations Director, Breakwater IT. “This latest release gives us access to capabilities that will dramatically improve our ability to monitor, track and manage our rapidly expanding number of endpoints.”
“In keeping with our commitment to delivering world class endpoint management to our customers, this release adds important functionality,” said Ian van Reenen, General Manager of Endpoint Management Engineering, Autotask. “With network management, backup management and Splashtop remote takeover, we now provide a more complete endpoint management solution.”
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Chicago, Dallas, Los Angeles, Beijing, London, Munich and Sydney. Visit autotask.com for more information.
SOURCE Autotask Corporation