The Ministry of Posts and Telecommunication is working to improve the quality of telecom services at reasonable price and protect the consumers’ rights and interest.
While there have been successes in many areas of the telecom sector, some parts have not been well-informed yet, such as issues regarding the quality of mobile and internet services, the ministry said in a statement issued on July 8.
The MPTC has studied, researched, discussed with related parties, and determined several causes behind service disruptions or poor quality of mobile and internet services, read the statement, adding that there are mobile service issues, internet service issues, and mobile and internet service issues in township (Borey).
The ministry has imposed corrective measures to resolve the issues.
Five regional working groups have been formed, tasked to inspect, gather data, and identify base stations as many operators have not provided such information, despite numerous requests have been made, while other eight working groups have been formed to improve the quality of services in Phnom Penh Boreys, through terminating any exclusive agreements for ISPs, the ministry said.
The ministry also applied five Drive Test devices to measure service quality, and the results of these tests will be provided to operators to encourage them to improve services or make additional investment, continued the statement.
Additionally, the ministry has launched its Speed Test mobile application, which consumers can self-measure the speed of mobile and internet services and file any complaint to the Telecommunication Regulator of Cambodia.
Prakas on Telecommunication Quality of Services will soon be implemented to impose obligations on operators to improve the quality of their telecommunication services and networks, thereby protecting consumer interests, the ministry said.
The number of internet subscribers in Cambodia rose to 17.872 million last year, according to the TRC’s report, pointing out that it is a 120 percent increase compared to 2016.
There are 45 telecommunication providers in Cambodia and five of them are mobile service providers – Smart, Cellcard, Viettel, Cootel and SeaTel.
Source: Agency Kampuchea Press