CLEARWATER, Fla., July 13, 2015 /PRNewswire-iReach/ — AutoLoop, LLC, a leading provider of auto industry marketing and customer relationship management solutions, announced today the appointment of Rob Hendershot as Creative Director for its Subaru Care Connect program. Care Connect uses the latest in technology, analytics and creative marketing to automatically connect Subaru dealers with their customers and keep them engaged throughout the ownership lifecycle. In his new position, Hendershot will be responsible for overseeing the creative process and delivering strategic communication solutions that help Subaru dealers to identify, manage and grow their target customers. He will lead the planning and development of cohesive campaigns and ensure that Care Connect continues to drive sales and service revenue for Subaru retailers.
Hendershot brings 15 years of creative marketing experience to AutoLoop, over half of which has been with major auto industry OEMs including General Motors, Mazda and Honda. Before joining AutoLoop, Hendershot worked for five years at Minacs Marketing Solutions, where he was responsible for the creative art direction of broad-based service marketing campaigns, developing both print and digital media. He helped head up the Mazda North America account, including Mazda Customer Direct (on-demand) and Customer Experience Expert programs. Prior to that, Hendershot worked for award-winning agencies handling work for several major retail clients including Mazda, Progressive Insurance, LensCrafters, General Motors, Buick, Capital One and Blockbuster Video.
“We’re delighted to have Rob head up our creative for Subaru,” said Graham Annett, AutoLoop Vice President of Marketing. “He brings a wealth of experience, expertise and insight from his previous roles.” Annett went on to point out that clients—including OEMs and auto dealerships—were enjoying very strong results from AutoLoop’s programs of increased retention through engagement. “It’s an exciting time for AutoLoop, and for Subaru Care Connect,” he added. “I look forward to seeing further growth and innovation with Rob on board.”
Commenting on his new position, Hendershot stated, “I was really interested in being a part of AutoLoop as they have such high potential – they’re definitely the best at what they do. I enjoy being part of a team that produces such outstanding results for its clients.”
AutoLoop’s Customer Engagement Suite is the most complete platform of its kind in the industry and fully integrated to eliminate the need for multiple vendors. The suite includes:
Book: Flexible, customer-enabled service scheduling
Engage: A comprehensive solution for all incoming and outgoing calls
Quote: Automatic equity mining and real-time quote generation
Essentials: Precision-targeted multi-channel customer engagement
Mail: Targeted personalized messaging and delivery
SmartLane: Wireless mobility and connectivity in the service lane
XRM: (Previously CAR-Research XRM) A fully integrated lifecycle management solution
AutoLoop is also a leader at private label branding for OEMs, with flexible programming and unlimited scalability. Employing some of the most forward-thinking programmers, AutoLoop has solved complex real-time algorithms to support national OEM initiatives. From aggregate analytics and brand-compliant marketing, to exclusive field support and dedicated account management, OEM partner services play a major role in the core mission of AutoLoop.
Since 2005, AutoLoop has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher customer satisfaction ratings. With the AutoLoop Customer Engagement Suite—an all-encompassing platform that includes everything from CRM and automated messaging to equity mining, service scheduling and more—AutoLoop is the industry’s first and only single-vendor, end-to-end prospecting, marketing and engagement solution. An Inc. 500 company with nearly 50 million names in our database and over a billion individual communications initiated, AutoLoop is passionate about being America’s best customer retention partner for progressive dealerships.
Media Contact: sara callahan, Carter West Public Relations, 727-288-2159, firstname.lastname@example.org
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SOURCE AutoLoop, LLC